Tenant Assistance Program

Access to Experts

Often workplace problems occur at the most inconvenient moment and take too long to resolve. Finding the right company to attend, following up on the inquiry and ensuring they have done a good job is sometimes too much for one person. Utilising our connections and experience, our Workplace Assistance can save you the burden of having to do this. Through our relationship with a number of companies we are able to provide you with quick access to people whose businesses have succeeded on reputation. Getting it right first time is important and we can fast track you there. Whether you are looking to respond to a reactive problem, such as a blocked drain or fused lighting circuit or proactively looking to change your workplace through additional air conditioning or heating, or perhaps want to change your security or cleaning contract or need a solicitor or tax advice to assist your business then call us today so we can discuss your concerns.

Annual Occupational Budgeting

We understand the difficulties associated with putting together an annual property budgetary forecast,so we have formulated a generic spreadsheet to help with the key fixed and variable costs that you are likely to encounter.Feel free to fill in the boxes with your information. The list is not exhaustive, but it does cover your main outgoings. To view the spreadsheet please click here.

the essential five - book your workplace risk assessment

Many tenants and property occupiers understand that under the “Health and Safety at Work Act 1974” they have a “Duty of Care” to the staff they employ and the public and visitors that enter their premises. Many however, fail to appreciate the plethora of legislation they should be complying with and the penalties they may incur should they fail to meet them.

We have chosen the following 5 Essentials which we believe every occupier should have in place:

We can help you manage your risk of non-compliance through a “Risk Assessment” of your workplace and the health and safety records you hold.

To reduce the cost and inconvenience to you, where applicable, we can carry out other risk assessments and certificated inspections during the same visit for example a Fire Risk Assessment, Portable Appliance Testing or a Disability Access Audit.

we give you access to pemco

PEMCO is a management support services business who offer a range of services that provide management support to organisations and businesses including safety management, property management, people management and training.

As a selected Partner with TAP we have secured favourable prices for the core and essential risk assessments, and the requirements of a business occupying commercial premises. Take a look and see how our prices compare.

Click here to find out more

TENANT-FACING, PROPERTY SPECIFIC PORTALS

Consistently, occupier surveys reveal that the occupier seeks more communication and information from their landlords so why not allow them 24/7 access to building specific details? TAP populates and manages bespoke websites that not only offer specific information about that building, its protocols and its landlord/property manager but also encourage occupiers to link onto other useful and trusted sites, such as the Carbon Trust, HSE, The Service Charge Code and so on so that full breadth of knowledge is available.

ACCESS TO OUR KNOWLEDGE CENTRE

Occupiers want and need to understand certain topics and don't always want to seek the answer from one of their paid consultants. Why not allow them to get the answer from our Knowledge Centre which is independent and allows them to make an informed decision. TAP's Guidance Notes are designed to address generic issues across the commercial property spectrum so that many questions can be answered, in principle, before needing to approach a charging professional.

DEDICATED HELPLINE

Who does an occupier discuss their problems with; an external surveyor, their lawyer or accountant? TAP offers independent Freefone assistance.

STRUCTURED E MAIL CAMPAIGNS

Property related messages across a portfolio should be capable of being delivered quickly, cheaply and in an environmentally friendly manner. Use our approach and the message is delivered and responses monitored. Use this information to tailor your next message and improve your efficiency by releasing time for your property manager to develop their relationship with the occupier.

OCCUPIER SURVEYS

A welcome note to a new occupier, a quick survey to understand their move-in experience into your property is easliy undertaken. Analysis of the results will enable you, the Landlord/Manager to stay ahead of the competition.

CLIENT-SPECIFIC PROJECT

TAP were instructed by CPAT, The City Property Advisory Team within The City of London Corporation, to produce a step by step guide to sourcing, costing and negotiating floorspace in that part of London and by clicking on the image you will be able to view this useful guidance.

The content showcases TAP's impartial approach to working with occupiers of commercial property and can be utilised as a model for embarking on acquisitions of space across the UK.

OUR E.NEWSLETTER

On a monthly basis TAP drafts and issues a selection of topical property related items which are designed to be informative for occupiers. Back copies are available on this site.

DATA PROTECTION

Tenant Assistance Program Ltd is registered under the Data Protection Act 1998, with the following registration number: ZA002989

GPE has been looking for ways to further improve its tenant engagement, and in TAP we believe that we have found an innovative and impartial medium to deliver a Quarterly eNewsletter to our tenants, with appropriate backup in the form of a Knowledge Centre. As an RICS regulated business, TAP's professional and creative approach is supporting our own professional approach to property management, and adds important value to the landlord and tenant relationship.

James Mitchell, Head of Asset Management,
Great Portland Estates

Through our work on the Leasing Business Premises Code (www.leasingbusinesspremises.co.uk) we are very aware of the difficulties that small businesses face trying to access property information and advice. This is therefore a very interesting initiative, which for small business owners and their landlords is well worth investigating, because it provides regular access to easy-to-digest information and the ability, when required, to tap-in to expert advice.

Ian Fletcher, Director of Real Estate,

British Property Ferderation

Just had a look – it is very comprehensive. You must have done an enormous amount of work to pull that together. I can see why it is popular as it covers every angle.

Dan Nicholson, Managing Director,Tishman Speyer

''One of the things that came out of the Ipsos MORI survey,” says Simon Elmer, operations director at Grosvenor, “is that small occupiers sometimes didn’t feel they got the support they might need on all of the things they have to deal with as an occupier of premises.

“I took the view that if they wanted to go to somebody about rent reviews, lease renewals or occupancy issues, it wouldn’t be easy for them to do that with their landlord. So, we looked to create an independent information service for them.”

Elmer contacted a business called the Tenant Assistance Program (TAP), which exists to “create a bridge of communication between landlords and tenants”. Regulated by the Royal Institution of Chartered Surveyors, TAP provides occupiers with guidance on property-related issues and acts as a gateway to specialist service providers.

Simon Elmer, Director Eaton Square, London

Grosvenor

I can see TAP helping many smaller occupiers to become better tenants, bringing benefits to both them and us in heightened management efficiency.

David Atkins, CEO

Hammerson Plc

Strong communication and access to a helpful source of information are two of the important factors that lie at the heart of a good landlord and tenant relationship. Cushman and Wakefield recognise this and have embraced the need to extend the service we offer our clients occupiers. Working with TAP we have developed the facility of making sure the right information is constantly available to these occupiers and this we find enables us to improve our business efficiency. We also believe this will encourage tenant loyalty which our clients enjoy the benefits of.

By using their advanced e mail platform we are able to maintain an up to date communication link which in these uncertain times is invaluable. Sending out helpful e mail messages and analysing how they are received and utilised enables us to pinpoint improvements in the service we offer the tenant.

Working with TAP is rewarding as it enables us to align our service so that we can add real value to our clients ' property investments.

Polly Plunket-Checkemian, Partner

Cushman & Wakefield

Cube has long harboured an ambition to enhance Landlord and Tenant relations, leading to heightened retention rates, and in TAP we believe we have found an innovative platform from which to deliver a communication programme to them. TAP allows us to proactively engage with the right people in our tenant companies with generic and building-specific information and reinforces our message to investors that we are serious about income protection and value enhancement through the Cube brand

Jonathan Lawes,

Director Cube Real Estate

We worked with TAP on the production of a property Guidance Pack for small businesses, and they provided a professional, efficient service, listening to our comments throughout. The language TAP used was perfectly pitched at SMEs and they were also able to suggest other ideas to explore, such as the online Space Calculator we developed as part of the project.

Peter Bennett

The City Surveyor

''That looks great! Exactly the sort of thing I'd love to see for each of our office developments''.......''...just goes to show what a valuable resource/service you are providing.''

Sandeep Phull

Area Operations Manager, North London

''The Site looks really good and a definite benefit to current and future occupiers''

Richard Turner MRICS

''I have to admit I was initially fairly sceptical about this. However, having now had the opportunity to interrogate the site and realise the wealth of information stored, I have very much changed my opinion''

Richard Purssell, Senior Associate FRICS

''Your TAP newsletter looks as good today as it did at the start and I don't know of anyone who has managed to continue to send out monthly newsletters without faltering at some stage''.

Jeremy Canvin

Director ACII

Cox Braithwaite, Insurance Brokers

What TAP does

TAP provides tenants with what they need and deserve; 24/7 access to operational data and document transparency across a connected platform. We utilise contemporary technology to draw together relevant information from multiple sources which assists occupiers in property occupation.

Property Managers gain operational efficiencies by being able to engage with their tenant audience and rely on automation in the presentation of data. Owners are able to showcase their credentials and customer focused approach, thereby leading to heightened levels of tenant retention, rental continuity and value enhancement.

OUR SERVICES

TENANT-FACING, PROPERTY SPECIFIC PORTALS

What People Say

RECOGNITION

TAP is a web and telephone based service providing quick, easy and professional assistance
directly to those who need it. We offer 2 ways of getting in touch with us and our experts.

HELPLINE NO.:	0800 865 44 50
EMAIL (for general query):	assistance@tap-in.co.uk
EMAIL (for specific query):	rob@tap-in.co.uk howard@tap-in.co.uk kris@tap-in.co.uk

We understand the need to respond quickly and will contact you within the next working day
from the point of receipt of your enquiry.