As your landlord, we understand that we are providing a service to you. We make a commitment to our tenants that we will:
- make you a clear offer on clear contractual terms, so you know what you are paying for
- deliver high quality customer service through engagement and receptiveness
- do everything we can to help you remove the inevitable hassles of occupying property
- help you negotiate the maze of workplace regulation if we can
- choose best-in-class property managers to manage our properties
- drive down ancillary costs such as service charges as far as we can whilst delivering proper service
If your business is evolving and you want to talk to us about your future please don't hesitate to get in touch on 0845 262 5544 or email email@example.com
We are a successful, contemporary organisation that proudly specialises in an innovative, three dimensional approach to commercial property investment. Our process of selection, funding and acquisition of assets is rigorously geared to ensuring exceptional investment returns and is underpinned throughout by extensive experience, commercial insight and entrepreneurial imagination. Our planning is entirely focussed on creating signature developments and is driven by decisive commitment to high quality design-led values. Through this, we are able to transform and extend buildings into distinctive, dynamic places to work. Our responsibility to introduce and establish new standards in marketing, property management and service level is for the long term. Continually improving these attracts and retains great tenants, delivering strong rentals.
Your managing agent, Tideway Investment Management Ltd, has produced a helpful document outlining various features and protocols which are applicable to the building that your occupy here at Plantation Wharf. It is accessible via the link below and whilst the on-site team are always happy to assist you, it is recommended that you familiarise yourself with the Handbook's contents which may initially answer some of your queries. Your on-site team's contact details are located on Page 2 and also via the Team Contacts page on the left of this page.
Service Charge & Insurance
The Development's Estate Charge
Plantation Wharf Management Ltd operate a 'value for money' policy and this forms one element in taking a responsible approach to properly managing their clients’ service charge accounts. This doesn't always result in awarding contracts, or instructions, to the cheapest quote, but instead reflecting on what overall value is provided. Cube Re also endorse the Service Charge Code as promoted by a number of the professions regulating bodies. This 'Code' delivers a standardised approach and encourages transparency of cost. The Estate charge for Plantation Wharf operates from the 1st April to 31st March and is separated into 4 Schedules: Schedule One...General Estate Charges Schedule Two...Management and Office Costs Schedule Three...Management Staff Costs Schedule Four...The Car Park A copy of the current Estate Charge budget can be found below.
Individual building Service Charges
As well as the Estate Charge, each building has its own annual Service Charge and you will find your respective one in the Links provided below.
Should you wish to pay any sums in respect of the rent or service charge that may be due you can submit the payment to the Tideway Property Management account, the details of which are shown below. Please be sure to include your property and tenant reference when making payment.
Bank:Bank of Scotland Account Name: TIM Ltd-Central Collections-Clients A/C Account No: 06145331 Sort Code: 80-20-00
As an occupier of this prestigious riverside development you will already be familiar with much of what it has to offer, however by clicking on this link Your property you will be able to access a comprehensive description of both the development and the local surroundings within which it sits.
Tideway Investment Management Ltd are a London based property management business offering a discreet and personalised service in all aspects of commercial and residential property ownership and management. The majority of their managed portfolio is located in the core areas of Central London and the Thames Valley and they represent the interests of pension funds, international corporations, off-shore holding companies, trusts, private individuals and UK Propcos such as your landlord, Cube Real Estate.
Health & Safety
Health and Safety; a basic understanding
Tenants who employ staff must ensure their workplace meets a number of basic requirements under health and safety rules. However, landlords and managing agents may have a duty to share these responsibilities if they exercise any control over the workplace. This is particularly relevant where several businesses operate in the same building and they share the use of common areas. The tenant should also look to co-operate with other tenants in the same building on health and safety issues, this is especially important for accident reporting, asbestos information, fire safety arrangements and the management of contractors. To help you understand your obligations you may wish to click on the link through to a document produced by The Health & Safety Executive, called An Introduction to Health & Safety.
General Risk Assessments
Health & Safety General Risk Assessments are undertaken, and revised, periodically to ensure those areas and facilities accessed and used by occupants, visitors and contractors to the building, remain safe. The landlord has a duty to undertake a Risk assessment to these areas and it is the policy of Tideway Investment Management to have this available for occupiers to view and you can ask to see a copy by speaking with the Property management Team. Tenants also have a legal obligation to undertake their own Risk Assessment and it would be helpful if once you have undertaken this if you could upload a copy of the assessment onto the Tenant Documents tab Tideway Investment Management can then ensure the property remains health and safety compliant. This will be monitored and reviewed periodically by the property management team from time to time to ensure occupiers are seen to be complying with their legal obligations.
Fire Precaution Guidance
The landlord is obliged to test the fire alarm each week to ensure it continues to function and that everyone recognises the relationship of the sounders to a potential fire. The weekly tests are carried out on a Friday at 10am. Fire evacuation drills are arranged approximately every six months with the intention of simulating a real fire situation in order for the building's occupants to practice the routine of quickly and efficiently evacuating from their premises by getting used to using exits and routes that they may not, as a matter of course, be familiar with. Furthermore, the landlord is required to review their Fire precautions and procedures which involves periodically undertaking a Fire Risk Assessment.
Typically,when working on pre-1999 buildings it is very important to be conversant with the location of asbestos and an up to date record of its location and condition should be to hand. As an interactive way of helping you with this dangerous substance, the following link will take you to an HSE Quiz which quickly tests your knowledge, and can also allow you to navigate around the HSE's guidance HSE Asbestos Quiz
In a report by the National Flood Forum and the Know your Flood Risk campaign, it is clear that most businesses and homes know very little about the risks they face, especially when compared to risks presented by Fire. The Report claims that costs associated with Fire are some 4 times lower than those associated with Flooding. The Environment Agency and most climate campaigners predict more frequent extreme weather events and it is certainly worthwhile understanding how your businesses may be exposed. Take a look at the document below to help you understand flood risk.